What is a “customer advocacy program?”
A customer advocacy program is a fancy way to say first and foremost, Host Analytics is focused on our customers. Formalizing this into a program allows us to rally our most engaged customers and recognize their contribution to our success. Through an advocacy program, we can reach out to you on a much more regular basis and reward you for spending your time and effort to help other members of the Host Analytics community.
How do I become a Host Analytics Rockstar?
Registration is quick and easy. If you’re ready to join the Rockstars team right now, complete the registration form. Once you’ve registered, a member of our Rockstars team will reach out to you to complete the process. We’ll check in with you regularly to see how you’re doing and show you ways you can share your experience and insight. By the way, you’ll receive your first points after you register and complete your profile.
What are some of the ways I can participate?
There are many ways to participate. From short surveys or sharing news and content about Host Analytics through social media to more in-depth involvement as a guest speaker at an online webinar or conference. Refer business, have a conversation with a peer who’s considering Host Analytics or help us with a case study. We look forward to having you as a Rockstar!
When do I start earning rewards?
Immediately! Complete your profile after registering and we’ll award you points. We’ll coach you along with some suggestions and challenges. You’ll be amazed at how easy it is to accumulate points for rewards.
How many points do I earn, and for what?
Challenges start at 10 points for quick challenges and go up as high as 2000 points for referring a new Host Analytics customer. At lower levels, you earn points for tweeting, sharing, surveys and more. At higher levels, you’ll be talking to Industry Analysts, referring contacts and doing other fame-worthy challenges.
What kind of rewards will I earn?
We have a robust rewards catalog including gift cards from some of your favorite online retailers and Host Analytics Experiences such as passes to our annual user conference. We also have an option for you to donate your rewards to nationally known nonprofits.
What are “levels?”
Everyone likes a challenge. Everyone likes to win. The levels are part of the fun. They show how you are progressing in your achievements. When you have reached a point threshold, you progress to the next level. As you progress, you’ll also have access to select challenges not available to lower-level advocates and rewards—some Super Secret—that ‘Hall of Famers’ can redeem with their points.
How much time do I need to commit?
It’s really up to you, the Host Analytics program is flexible. Some challenges, like a survey, take only a minute or two. Others, such as sharing on social media or writing a paragraph on your Host Analytics solution of success, might take 5-30 minutes. Hosting a prospect, speaking at an event, or recording a video can each be an investment of hours. You choose a pace you enjoy and know that we are here to help you.
I’m already an MVP member. What does this mean for me?
Thank you for your ongoing loyalty and support. As a current advocate, you will receive an email invitation from us welcoming you to join the Rockstars Hub. Simply click the link in the email to register for the new program. After you join, we will update your Rockstars profile with any points remaining in your MVP account.
Are their program disqualifiers?
Negative actions, controversial speech or activity or a complete lack of activity may cause us to deactivate your account.
Can I transfer points to another member?
No, points are non-transferable.