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At Host Analytics our support team members undergo a rigorous certification process prior to joining active support. In addition, you will find that our support team is staffed with associates who have functional experience in Accounting, FP&A and CPM allowing our customers to work with knowledgeable staff that understand your needs and have the business and technical experience to assist you as you lead your organization through the CPM transformation.
Customer support at Host Analytics is a true differentiator from other services in the SaaS space. We believe in transparency and we believe in our results and to prove it we make public our actual ticket response and resolution times as indicated in the chart below. We stand behind our commitment to world class support by offering a money back guarantee for any period that we fail to meet our commitment to our customers.