Great customer support is critical to the success of any EPM project.
That’s why we take a unique approach to supporting our customers.
At Host Analytics, we don’t just “fix things when they break.” We work proactively with you to maximize the benefits your organization gets from our applications in both the short-term and the long-term.
For example, in addition to traditional Technical Support, we hire support agents with FP&A and accounting backgrounds. They go beyond simply helping you troubleshoot an error message. They understand what you’re trying to achieve from a business perspective and offer best practices for how use Host Analytics to accomplish that.
We offer the 24X7 support that most enterprises expect – but we provide guaranteed response times. We also offer a robust Customer Support Portal where you can share insights with other users, create support tickets, and even submit or vote on product enhancement requests.
Service Level Commitment
We are committed to your success with Host Analytics. Because of that commitment, your agreement includes specific requirements for service levels and response times. We back our agreements with money-back guarantees if we fail to meet those requirements in a given period.
With us, success is the only acceptable option.
We've significantly streamlined our reporting process and enabled Finance to partner more closely with the rest of iCIMS’ business. Host Analytics was exactly the right platform to support our fast-growing business.
Jim Perry, Manager of Finance | iCIMS