Bama case study

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The Bama Companies Inc. supplies baked goods to many of the best-known restaurant chains and food-service organizations in the United States and abroad. Throughout the last decade Bama, based in Tulsa, Okla., has practiced the Six Sigma methodology to reduce defects in manufacturing, and it has won the Malcolm Baldrige National Quality Award. Growing steadily while retaining its commitment to quality, the company continually looks for ways to refine its business processes, and its people rely on data as a critical resource for improving them.